WHAT IS CONFLICT?

Conflict can be seen as resistance, arguments, struggles and differences that occur through words and deeds.

CAUSES OF CONFLICT

• People are different and see things differently

• A person is forced to do something against his/her will

• Fatigue/Stress

• More than one person competing for the same thing

• Methods and procedures within an organisation

• Financial problems

• Abuse of power

CONFLICT MANAGEMENT STRATEGIES

• Initiate a discussion

• Respect individual differences

• Be empathic and be an attentive listener

• Use assertive dialogue

• Separate facts from feelings

• Differentiate between viewpoints

• Define a central issue

• Focus on common principles and agree on a solution

• Communicate with understanding